FAQ

Order Questions

Where is the order shipped from?

All USA Domestic orders are shipped from Houston TX.

When will I receive my order?

It usually takes 1-2 business days to process your order. For Domestic customer, it will take approximately 3-5 business days for delivery by UPS or USPS.

How much is the shipping fee?

We offer free Domestic shipping. Items over 2lb are not available to ship to APO/FPO, and P.O. Boxes.

Please note that we will not be able to ship to following countries due to the current unpredictable situation with custom duties: Bonaire, Sint Eustatius and Saba, Brazil, Chile, Greece, Maldives, Peru, Portugal, Romania, Russia, South Sudan or and P.O.Box.

Is there any additional information required to ship out orders?

A Phone number is required by the fright companies. Customers from India need to provide us a copy of Passport, Voter ID or PAN (Permanent Account Number).

Return Questions

What is your return policy?

All products purchased have a 14-Day money back guarantee starting from the date the item is delivered.

Please note that we will not accept return packages after the 14-Day money-back guarantee. All returned items must be in new condition, in their original box, and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are non-refundable. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee.

If you have any other questions please contact our customer service support@kamerar.com for further assistance.

How do I return my orders?

Please contact our customer service support@kamerar.com with your invoice and order number for return details before you ship back the product.

(Please note that customers are responsible for the return shipping fee)

Warranty Issue

Is my item still under warranty?

We provide 1 year limited manufacture warranty. This warranty is voided by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear and tear that may occur. A purchase proof is required to claim the warranty.

*The warranty doesn't cover any associated shipping costs.

**The warranty service is restricted to where Kamerar or its Authorized Distributor originally sold the product.

Incomplete and Defective Orders

I received an incomplete order, what shall I do?

Please take a picture of the package, the items, and the packing slip and send it to our customer service support@kamerar.com for further assistance.

I received a defective order, what shall I do?

Please take a picture or short video of the product and send it to our customer service support@kamerar.com for further assistance.

Unsubscribe from the newsletter

How do I unsubscribe from your newsletter?

At the end of each newsletter, there is an unsubscribe icon at the bottom. Please click on it, and we will take you off our mailing list.

Distributor

I want to become a re-seller, who do I contact?

You can contact our distributor department at support@kamerar.com